Housekeeping & Laundry Operation – Bangladesh Hotel Management & Tourism Training Institute

Higher Diploma in Tourism and Hospitality Administration

Describe the role of the housekeeping department in hotel operations,
Identify typical cleaning responsibilities of the housekeeping department,
Apply techniques to develop and improve human resource skills in recruiting, selecting, hiring and orienting.
Apply techniques to develop and improve human resource skills in areas of training, scheduling, motivating, and disciplining.
Manage inventories of recycled and non-recycled items.
Control expenses in the housekeeping department
Understand the safety and security needs of hospitality operations
Understand the managerial skills necessary to efficiently operate an on-premises laundry operation.
Management and Supervision of the housekeeping department.
Equipment use and selection.
Bed Making, Supplies & Equipments.
Get knowledge about hotel and accommodation housekeeping management.
Learn about laundry operations.
Have idea about equipment and cleaning agents.
Acquire knowledge about first aid, health and hygiene.
Learn about safety and security.
Develop interactive skills.

Understand the overall structure and operation of hospitality industry.
Understand role and responsibility of housekeeping department.
Discuss relationship of housekeeping with other departments.
Demonstrate an understanding of housekeeping basic planning activity and its organization.
Discuss various activities in housekeeping department such as chemical usage, managing inventories, laundry management and controlling expense.
Understand and analyze housekeeping standards together with safety and security aspects.
Demonstrate the creativity on housekeeping standards and trends.
Analyze and explain housekeeping impact of city and resort types of hotels.