Front Office Management

Duration : 3 Months

Introduction of Tourism and Hotel Management
Personal Hygiene, Health and Safety
Organization of the Front Office Department
Reservation ,Registration
Get knowledge about hotel organizations and Front Office
Learn about reservations, reception procedures and communication Know how to write reports.
Acquire knowledge secretarial skills.
Acquire skills in personal presentations.
Have the necessary knowledge about the safety and security.
Learn about the culture and heritage of Bangladesh.
Uniformed and Concierge Service
Communication and Guest Relation Executive
Front Office Accounting and Night Audit
Planning and Evaluation Operation
Revenue Management
Front Office- Standard Operating Procedure

Explain in writing the responsibilities of the front desk clerk and the relationship with other hotel department..
Explain the proper procedure for checking hotel guest in andout.
Understand how to operate the Microcomputersystem.
Describe the duties of the nightauditor.
Understand the role and functions of thePMS.
Explain the role of theCRS.
Define yieldmanagement.
Understand the relationship of the front office with back office, marketing and F/B managementdepartments.
List the functions of the securitydepartment.
Analyze and describe how to trouble shoot front office technicalproblems.
Understand the role of the telephone PBXsystem.
Explain the proper procedure for checking outguest.
Define the role of each front managementstaff.